DAMAGES AND ISSUES
To be eligible for a refund or a replacement, you will need to be able to provide proof of purchase and (or) proof of damage. We are unable to offer refunds or exchanges if you change your mind about a product after purchase.

Refunds will only be provided under the following circumstances, in accordance with applicable consumer law:
   - The item is faulty or defective;
   - The product is significantly different from its description; or
   - The item is unfit for the intended purpose.

OUT OF STOCK ITEMS
We do our best to keep our website up to date with available products. However, due to the nature of fresh produce and fluctuating availability, we may have days where we are unable to provide certain products. If a product is unavailable, we will contact you and arrange a suitable replacement or substitution. If a suitable replacement or substitution cannot be found, we will not charge you for that item or we will issue a refund.

CANCELLING YOUR ORDER
Once you have finalised payment and confirmed your order, unfortunately you are unable to cancel your order.

MODIFYING YOUR ORDER
Once you have finalised payment and confirmed your order,  unfortunately you are unable to modify your order.

 

To start a return, you can contact us at info@queensharvest.com.au. 

You can always contact us for any return or related queries at  info@queensharvest.com.au.